THE DETAILS THAT MATTER
Care for your piece.
Choose with confidence. Keep your questions close.
01 / FIND YOUR PROPORTION
Picture it
on you.
Product photographs can make small details feel larger. Ask for actual measurements and a worn photo before deciding.
- 01
Start with something you own
Measure a necklace or pair of earrings you already enjoy wearing. Use that as a personal reference.
- 02
Ask for the exact dimensions
For necklaces, ask for chain length, extension length if any, and pendant height and width. For earrings, ask for overall drop, width, closure, and weight.
- 03
See the actual piece
Ask for a worn photograph or video and compare it with the measurements. Do not estimate weight or dimensions from a styled photograph.
02 / KNOW WHAT YOU’RE CHOOSING
Ask once.
Understand more.
Gold purity and construction
Confirm both. A purity description alone does not specify whether a piece is solid, hollow, or plated. Ask how the exact item is constructed and what documentation is available.
Stones and decorative finishes
Ask what stones and finishes are used, whether any treatment is relevant, and how they affect cleaning and everyday care.
Delivery and after-sales support
Confirm the delivery arrangement, fees, payment terms, returns or exchanges, and any repair or warranty coverage before ordering. These terms must come from Éternelle.
General storage and care
As a precaution, separate pieces in soft storage, avoid harsh chemicals, and wipe gently with a soft cloth. Follow the seller’s instructions for the exact piece before using a cleaning product or method.